Terms & Policies
Please read these Terms and Policies carefully before you start to use our Website or our Apps and before
booking any third party goods or services through our Website or our Apps. We recommend that you print a copy
of these for future reference.
By using our Website or our Apps, you confirm that you accept these Terms and Policies and that you agree to
comply with them regardless of whether you choose to register with us. If you do not agree to these Terms and
Policies, you must not use our Website or our Apps in any way
By using our Website or our Apps, you confirm that you accept these Terms and Policies and that you agree to
comply with them regardless of whether you choose to register with us. If you do not agree to these Terms and
Policies, you must not use our Website or our Apps in any way.
1 Welcome to our website, www.trimcheck.com ("Website") and to the TrimCheck Customer mobile application and
the TrimCheck (Barber diary and management tool) mobile application (the “Apps”). The Website and our Apps are provided
by TrimCheck Ltd (t/a TrimCheck), a company registered in the United Kingdom under company number 12600697
("TrimCheck", "us", "we" or "our" for short). "You" and "your" means you as the user of our Website or our App.
2.The Website and our Apps have two main functions:
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aggregating of information and providing a centralised booking point for selected third party
goods and services providers who wish to offer their goods and services for sale via our
Website and our Apps ("Partners"); and
- provision of general information relating to health and wellbeing
3.We have set out the terms under which we are providing you with access to our Website and our Apps
and any products or services we offer from our Website or our Apps. These include the terms and
conditions that govern:
- your rights to use and link to our Website and our Apps (these "Website & App Terms of Use");
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how we will use and protect information about you (our "Privacy & Cookies Policy") and
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our booking terms and conditions in relation to the third party products or services we offer
from the Website or our Customer mobile application (our "Booking Terms and Conditions");
and
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your obligations when uploading comments or other contributions and content to our Website
or our Apps (our "User Generated Content Policy"),
together or individually these may be referred to as our "Terms and Policies".
4. If you enter any prize competitions or other promotions on the Website or our Apps, separate terms and
conditions may also apply in addition to our Terms and Policies. In the event of a conflict between any
additional terms and conditions and our Terms and Policies, such additional terms shall prevail to the
extent of the conflict.
5. We may change our Terms and Policies from time to time, in which case up to date versions of such
Terms and Policies will be available via the Website and our Apps. You should check these Terms and
Policies regularly to ensure that you are happy with any changes. You will be deemed to have accepted
any changes to the Terms and Policies after you have been notified of the changes on our Website or
our Apps and/or if you continue to access or use the Website or our Apps, where the updated Terms
and Policies will be available for you to view.
Website & App Terms of Use
Please read these Website & App Terms of Use carefully before you start to use our Website or our Apps, as
they apply to your use of our Website and our Apps. We recommend that you print a copy of these for future
reference.
These Website & App Terms of Use refer to the following additional terms which also apply to your use of our
Website and our Apps:
- Our Privacy and Cookie Policy; and
- Our User Generated Content Policy.
By using our Website or our Apps, you confirm that you accept these Website & App Terms of Use and that you
agree to comply with them. If you do not agree to these Website & App Terms of Use, you must not use our
Website or our Apps.
Please note: these Website & App Terms of Use only cover your use of our Website and our Apps, they DO NOT
apply to the third party goods and services which are available for booking on our Website or our Customer
mobile application. Please see our Booking Terms and Conditions for the terms and conditions which apply when
you make any bookings or purchase any vouchers from our Website or our Customer mobile application.
Within these Website & App Terms of Use, the phrase “Terms and Policies” refers to any or all of the following
policies: our Privacy and Cookie Policy, our User Generated Content Policy, these Website Terms and
Conditions and our Booking Terms and Conditions
1. Use of the Website and our Apps
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These Website & App Terms of Use set out how you may use our Website and our Apps. By
accessing the Website or our Apps, you agree to these Website & App Terms of Use. These
Website & App Terms of Use apply to whatever method you have used to access the Website
or our Apps, including but not limited to the internet, digital television services and mobile
phone.
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If you do not agree to these Website & App Terms of Use, you should not use the Website or
our Apps. You should read all of the Website & App Terms of Use prior to using the Website or
our Apps
2. Accessing our Website and our Apps
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Access to our Website and our Apps is permitted on a temporary basis. We reserve the right to
withdraw or amend our Website or our Apps (and any products or services offered on them)
without notice. We will not be liable if for any reason our Website, our Apps or any part of it or
them is unavailable at any time or for any period.
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We update our Website and our Apps from time to time and so may change the content at any
time without notice to you. We reserve the right to withdraw, vary or suspend the Website or
our Apps (or any part of them) at any time without notice.
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Materials and information posted on our Website or our Apps are not intended as advice and
should not be relied upon as such. We therefore disclaim all liability and responsibility arising
from any reliance placed on such information to the fullest extent permissible by all applicable
laws.
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You are responsible for making all arrangements necessary to access and view this Website
and our Apps and should ensure you have up to date anti-virus software on any device from
which your access our Website or our App.
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You are responsible for ensuring that all persons accessing our Website or our Apps through
your internet connection are aware of these Website & App Terms of Use
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We specifically reserve the right to withdraw access to our Website and/or our App and/or
cancel any order in the event that you fail any credit or fraud prevention check or where we
reasonably suspect fraud or money laundering by you or someone using your account.
3. Password and Account Security
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You are responsible for the safety and security of your password and log in details. To help
protect against unauthorised access to your account you are advised to store your
username(s) and password(s) safely and securely. Please ensure that your password is not
one you have used before, that it is eight characters or more and, ideally, not one that you use
on other sites. We recommend that you refrain from disclosing your username(s) and
password(s) to anyone. We also recommend that you sign out of your account at the end of
each session. You may also wish to close your browser window when you have finished your
session, especially if you share a computer with someone else or if you are using a computer
in a public place.
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If you suspect that unauthorised access has been made to your account you must notify us
immediately by contacting support@trimcheck.co.uk. We will investigate any alleged
unauthorised account activity. Notwithstanding any other terms pertaining to our right to disable
or block access to your account, we reserve the right to disable or block your account at any
time where it is suspected that unauthorised access has been made to your account.
4. Misuse of our Website or our App
- You must not misuse our Website or our Apps by:
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knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke
loggers, spyware, adware or other material, programme or code which adversely
affects the operation of any computer software or hardware (or is designed to do so);
and/or
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gaining or attempting to gain unauthorised access to the server on which our Website
or our Apps are stored or any server, computer or database connected to our Website
or our App; and/or
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attacking our Website or our Apps via a denial-of-service attack or a distributed
denial-of service attack.
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Breach of this clause might constitute a criminal offence under the Computer Misuse Act 1990.
We will report any such breach to the relevant law enforcement authorities and we will
co-operate with those authorities by disclosing your identity to them. In the event of such a
breach, your right to use our Website and our Apps will cease immediately.
5. Users
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If you are aged 18 years old or over, you may create an account and become a registered user
of the Website and our Apps ("User").
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As a User you may have access to additional products or services and/or functionality, for
example, the ability to create an account, save contact information, post user generated
content (UGC) onto the Website or via our Apps, and receive information about promotions and
special offers which are restricted to Users, if any.
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Any personal information that you provide to us in the course of becoming a User or after
registration will be held and used in accordance with any consent obtained from you and the
terms of our Privacy and Cookies Policy.
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We also have the right to disable any user identification code or password, whether chosen by
you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with
any of the provisions of any of our Terms and Policies. If you know or suspect that anyone
other than you knows your username or password, you must promptly notify us at
support@trimcheck.co.uk.
6. Posting UGC
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If and where the functionality of the Website or our Apps allows, Users or other visitors to the
Website or our Apps that log into a social media account via any widget or interface available
on or off the Website may post UGC to the Website or via our App.
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Any UGC posted will be attributed to the username you provide or the username of the social
media account you log in with but we will not publish your email address on the Website or via
our App.
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We reserve the right to refuse to publish any UGC (or remove without notice any previously
published UGC) if it does not adhere to our User Generated Content Policy. We shall not be
liable for any loss or damages whatsoever arising from such decision to refuse to publish (or to
remove previously published) UGC.
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We also reserve the right to close the User accounts and/or ban particular users from being
able to post UGC to the Website or via our Apps if they persistently and/or seriously breach the
terms of the User Generated Content Policy.
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Views and opinions expressed in UGC submitted by Users or other members of the public are
those of the individual submitting the UGC, not those of TrimCheck and we accept no
responsibility for the content of such UGC.
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However, if you find any UGC on the Website to be in any way offensive, obscene, defamatory,
racist, harmful, inaccurate, unlawful, illegal or deceptive in any way, please notify us by
emailing us at support@trimcheck.co.uk with the subject heading "Objectionable Content". On
receipt of your complaint we may remove or block access to the UGC complained of.
7. Intellectual property
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You may access, view and print out one copy of this Website and all information, images, and
other content (except for UGC) displayed on the Website or via our Apps ("Materials") strictly in
accordance with these Website & App Terms of Use
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You may only view, print out, use, quote from and cite the Website and the Materials for your
own personal, non-commercial use and on the condition that you give appropriate
acknowledgement to TrimCheck.
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Nothing in the above licence impairs or restricts any author's moral rights in respect of the
Materials.
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We expressly reserve all intellectual property rights in and to the Website, our Apps and the
Materials and your use of the Website, our Apps and the Materials is subject to the following
restrictions. You must not:
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remove any copyright or other proprietary notices contained in the Materials; and/or
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use any Materials from the Website or our Apps in any manner that may infringe any
copyright, intellectual property right or proprietary right of us or any third parties;
and/or
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use, or cause others to use, any automated system or software to extract content or
data from this Website or via our Apps ("screen scraping"), except in cases where you
or any applicable third party has entered into a written licence agreement directly with
us that expressly permits such activity; and/or
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reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame
(or use any other browser or border environment), communicate to the public or
circulate to any third party or exploit this Website, our Apps and/or the Materials for
any commercial purpose, without our prior written consent by way of a licence
agreement.
8. Trade marks
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We expressly reserve all rights in and to the https://www.trimcheck.com domain name and all
related domains and sub-domains, the name "TrimCheck", our logo device, service marks,
trading names and/or trade marks. Other trade marks, products and company names
mentioned on the Website or via our Apps may be trademarks of their respective owners or
licensors and the rights in such marks are reserved to their respective owners or licensors.
9. Linking to our Website
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You may link to any page of the Website, for non-commercial purposes provided that you do so
in a way that is fair and legal and which does not damage our reputation or take unfair
advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal
material or any material that is offensive, harassing or otherwise objectionable.
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You must not link to our Website in such a way as to suggest any form of association, approval
or endorsement on our part where none exists. You must not remove or obscure by framing or
otherwise, advertisements, any copyright notice, or other information published on the Website
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Our Website must not be framed or be subjected to any other browser or border environment
on any other site.
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If you would like to link to our Website for commercial purposes or any purpose not included
above, or if you would like to become a Partner, please contact support@trimcheck.co.uk
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We reserve the right to withdraw linking permission at any time and without notice.
10. Privacy, your personal data and cookies
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The privacy of your personal data is important to us. Please see our Privacy & Cookies Policy
for details of how we will process your personal data, where it is provided to us, and how we
use cookies.
11. Third party content and third party websites
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Our Website and our Apps may contain advertising submitted by third parties. Such third
parties are solely responsible for the content of such advertising and for ensuring that it
complies with all relevant legislation and regulations. We do not accept any responsibility for
the content of any third party advertising.
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Our Website, our Apps and/or the Materials may contain links to third party websites (including
those of our Partners). If you decide to visit any third party site, you do so at your own risk. We
are not responsible or liable directly or indirectly for the content, accuracy or opinions
expressed in such websites or the standard of goods or services available through or on such
websites. Unless expressly stated otherwise, links do not imply that we are, or our Website or
our Apps are, affiliated to or associated with such sites.
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Our communications with you may contain information sourced from third party websites.
Material from a third party site will be marked as such and a link to the source website may be
provided. We accept no responsibility or liability for any material supplied by or contained on
any third party website which is linked from our communications with you, or any use of
personal data by such a third party.
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The inclusion of any link in our communications with you does not imply endorsement by us of
the linked site. If you decide to access linked third party websites, you do so at your own risk.
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Please remember that when you use a link to go from our Website or our Apps to another
website, our Terms and Policies (including our Privacy & Cookies Policy) will no longer be
applicable. Your browsing and interaction on any other website, including websites which are
linked to ours, is subject to that website’s own terms and policies. Please read those terms and
policies before proceeding.
12. Our liability
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To the fullest extent permissible by law, we exclude and disclaim all warranties, terms,
conditions and representations that might otherwise be implied by law in relation to this
Website or our Apps. In particular, we do not represent or warrant that the Website or our Apps
will be error-free, free of viruses or other harmful components, or that defects will be corrected.
You must take your own precautions in this respect. In any event, we will not be liable for any
loss or damage caused by a distributed denial-of-service attack, viruses or other
technologically harmful material that may infect your computer equipment, computer programs,
data or other proprietary material due to your use of our Website or our Apps
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We do not accept liability for any failure to maintain the Website or our Apps and/or late or
failed delivery of any Materials.
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Please note that we only provide our Website and our Apps for domestic and private use, and
you agree not to use our Website or our App for any commercial or business purposes unless
we have approved you as a Partner.
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We do not accept any liability for the following types of loss, even if the loss is foreseeable: loss
of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data
or waste of management of office time.
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The Materials may contain inaccuracies and typographical errors. We do not warrant the
accuracy or completeness of the Materials.
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We shall not be liable for any loss caused as a result of your actions or inactions based on the
Materials available on this Website or via our Apps. However, nothing in these Website & App
Terms of Use shall affect your statutory rights, and nothing in these Website & App Terms of
Use shall exclude our liability for death or personal injury arising through negligence, for fraud
or fraudulent misrepresentation and/or anything else that cannot be excluded or limited by us
under Irish law.
13. Disclaimer
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Through this website you are able to link to other websites which are not under the control of
www.trimcheck.com. We have no control over the nature, content and availability of those sites
and will not be responsible for them. The inclusion of links does not necessarily imply a
recommendation or endorse the views expressed within them.
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In no event shall we be liable for direct, indirect, punitive, incidental, special, consequential or
any damages whatsoever arising out of or in any way connected with the use of or
performance of information, products, services or reliance on the contents of
www.trimcheck.com.
14. Serviced countries
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This Website and our Apps are provided for users in the United Kingdom only. Whilst access
may be possible from outside the United Kingdom, neither this Website nor our Apps are
intended for such use and such users access the Website and our Apps at their own risk.
15. Changes to our Website & App Terms of Use
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We may change these Website & App Terms of Use from time to time, in which case an up to
date version will be available via the Website and our Apps. You should check these Website &
App Terms of Use regularly to ensure that you are happy with any changes. You will be
deemed to have accepted any changes to these Website & App Terms of Use after you have
been notified of the changes on our Website or our Apps and/ or if you continue to access or
use the Website or our Apps, where the updated Website & App Terms of Use will be available
for you to view.
16. Legal compliance and applicable law
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The Irish Courts will have non-exclusive jurisdiction over any claim arising from or related to a
visit to this Website or use of our Apps. Irish Law will apply to these Website & App Terms of
Use
17. Contact us
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1. If you have any concerns or queries about material which appears on our Website or our Apps
or if you have questions about your use of this Website, our Apps or these Website & App
Terms of Use please email us at support@trimcheck.co.uk. Our postal address for
correspondence is TrimCheck, 221, Cubes 7, Beacon South Quarter, Dublin, D18 A4N2.
Terms & Policies
This is a summary of our key Booking Terms and Conditions. It should not be a substitute for reading the full
version below.
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The Services you can buy or book via TrimCheck are sold by our Barbers and not by us. We are only
responsible for arranging and concluding your booking and we have been appointed by our Barbers to
act as their commercial agent to do so.
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If you pay for Services from our Barbers through our Website, App or Widget, we may collect and
receive your payment on behalf of the relevant Barber in our capacity as their commercial agent. In this
event, our successful receipt of your payment will discharge your debt to the Barber for the Services.
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The contract for the Services is directly between you and the relevant Barber. We are not liable for the
Services you receive from our Barbers. However, please do let us know if you encounter a problem or if
the Service you receive at a barbershop or a personal selected venue falls short of your expectations
and we’ll do our best to help.
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Please check all details and any restrictions relating to a Service thoroughly before booking.
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Please ensure that any medical or other allergy/health information is disclosed to Barbers before your
appointment or stay.
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TrimCheck reserves the right to deactivate a Customer’s TrimCheck account in the event of a breach of
these Booking Terms and Conditions and/or where the Customer acts in a way that is inappropriate,
abusive or otherwise unacceptable towards our Customer Care team or a Barber, either in
communications via phone or email, or in person at the Customer’s call out location or at the Barber’s
shop.
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If you want to reschedule or cancel a Dated Booking (and provided that rescheduling or cancellation (as
applicable) is not prohibited by these Booking Terms and Conditions) this can be requested and
completed by either:
- using your TrimCheck account via the Website or the App (if available);
- directly with the Barber; or
- emailing our Customer Care team at support@trimcheck.co.uk
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If you want to cancel an order for an eVoucher (and provided that cancellation is not prohibited by these
Booking Terms and Conditions) you must email our Customer Care team at support@trimcheck.co.uk or
call them on 020 3992 7979.
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If you want to cancel a TrimCheck Gift Card (and provided that cancellation is not prohibited by these
Booking Terms and Conditions) this must be requested and completed by either:
- using your TrimCheck account via the Website or the App;
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emailing our Customer Care team on support@trimcheck.co.uk or calling our Customer Care
team on 020 3992 7979.
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Rules regarding cancellation vary depending on whether you have purchased a Dated Booking
(including Widget Bookings), an eVoucher or a TrimCheck Gift Card.
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You may cancel a TrimCheck Gift Card or eVoucher within 14 days of receiving your Order
Confirmation - and we can offer you a full refund, unless you have already used it to book an
appointment or stay or have redeemed it against another purchase.
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If you wish to cancel an eVoucher more than 14 days after receiving your Order Confirmation
(but prior to its expiry), we can offer you a credit note for the amount paid, unless you have
already booked an appointment or stay or have redeemed it against another purchase.
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You may cancel a Dated Booking free of charge, provided the barber has not enabled the
cancellation fee function (as decided by the Barber and notified to you at the time of making
your Order). In such cases we can offer you a full refund. If however the appointment is due to
take place within 90 minutes, and the Barber has enabled the cancellation fee function (as
selected by the Barber), you will not be entitled to a refund.
- If you want to talk to us, please get in touch with our team and we’d be happy to help:
Email: support@TrimCheck.co.uk
Post: TrimCheck, 221, Cubes 7, Beacon South Quarter, Dublin, D18 A4N2
Tel: 020 3992 7979
Full version
Please read these Booking Terms and Conditions carefully before you complete any transactions via the
Website, App or Widget as these Booking Terms and Conditions will apply to your transaction. We recommend
that you print a copy of these Booking Terms and Conditions for future reference. If you do not agree with these
Booking Terms and Conditions, you must not use our Website, App or Widget to make a booking.
1. Defined Terms
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For ease of reference the following terms shall having the following meanings in these Booking
Terms and Conditions:
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“App” means the TrimCheck Customer mobile application software available for
download from iTunes and Google Play;
- “Customer", "you" and "your" means you, the buyer of any Services;
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“Dated Booking" means an appointment at a specific time/date with a particular
Barber for the provision of Services whether made via the Website, App or Widget,
and Widget Bookings;
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"eVoucher" means an eVoucher sold on the Website or via our App which can be
redeemed for the purchase of Services from our limited network of Barbers who offer
eVouchers;
- “Order” has the meaning given in section 3.1 below;
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“Order Confirmation” has the meaning given in section 3.4 below;
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"Barber(s)" means our selected third party providers of goods and services who offer
their goods and services for sale via our Website, App or Widget;
- “Barber Contract” has the meaning given in section 2.3(b) below;
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"Services" means any products, goods and/or services of a Barber offered for
purchase or booking via the Website, App or Widget;
- “TrimCheck Contract” has the meaning given in section 2.3(a) below;
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"TrimCheck Gift Card" means any gift card issued by TrimCheck and which may be
redeemed on the Website or the App to discount the purchase price of Services, in
accordance with clause 9. TrimCheck Gift Cards are available for purchase in the
following denominations: £10, £25, £50, £100, £125, £150, £200 and £250;
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“Widget” means the web interface owned and provided by TrimCheck which the
Barber may embed on its own website and/or social media channel(s), and through
which Customers can make Widget Bookings; and
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“Widget Booking” means a Dated Booking booked and purchased online directly with
the Barber via the Widget. NB. It does not include bookings made on the Widget using
the “Pay at Venue” option which TrimCheck has no involvement in.
2. Introduction and relationship between you, us and third party Barbers
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This Website, App and Widget are operated by TrimCheck Limited (t/a TrimCheck), a company
registered in Ireland under company number 632256 and whose registered office is at 221,
Cubes 7, Beacon South Quarter, Dublin, D18 A4N2 ("TrimCheck", "us", "we" or "our" for short).
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The Website, App and Widget allow you to book and pay for a broad range of men’s grooming
services from a variety of providers (our Barbers). Those Services are provided by our various
Barbers and not by us. The provision of the Services booked via our Website, App or Widget is
the responsibility of the Barber which provides them. In the event you pay for Services via the
Website, App or Widget, your payment will be received by us acting as commercial agent on
behalf of the Barber. If we receive payment as commercial agent on behalf of the relevant
Barber, our receipt of the correct payment will discharge your debt to that Barber.
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The legal implications of this is that when you purchase Services, with the exception of Orders
made using the “Pay at Venue” option on the Widget where no binding contract is formed, it will
create two binding legal contracts:
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a contract between you and TrimCheck (under which TrimCheck has certain
responsibilities to you in relation to the purchase or booking) (the “TrimCheck
Contract”). That contract is made based on these Booking Terms and Conditions; and
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a contract between you and the relevant Barber in respect of the provision or supply
of the Services which you book through the Website, App or Widget (the “Barber
Contract”). That contract is subject to certain provisions of these Booking Terms and
Conditions including the cancellation period selected by the Barber, which we will
notify you of before you make a booking on the relevant Barber's page on the
Website, App or Widget.
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All Services available for purchase on the Website, App or Widget are offered by TrimCheck on
behalf of its Barbers. That is, TrimCheck takes and concludes your bookings as a commercial
agent for its Barbers. Therefore, we are not responsible or liable to you for the actual Services
that are booked through the Website, App or Widget (including those Services purchased using
TrimCheck Gift Cards).
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We amend these Booking Terms and Conditions from time to time as set out in clause 12.
Every time you wish to make an Order on the Website, App or Widget, please check these
Booking Terms and Conditions to ensure you understand the terms which will apply at that
time.
3. Orders and how the contract is formed between you and us
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There are two types of order ("Order") you can make on the Website or via our App: (a) Orders
for Services and (b) Orders for TrimCheck Gift Cards.
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In respect of Orders for Services, there are two ways you can place your Order:
- a Dated Booking; or
- the purchase of an eVoucher (see further detail in clauses 5 and 7 below).
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The Order process allows you to check and amend any errors before submitting your Order to
us. Please take the time to read and check your Order at each stage of the Order process and
before finally submitting your Order
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We are appointed as the commercial agent of the Barber to conclude Dated Bookings on its
behalf and the Barber Contract will be formed when we send you a written confirmation
(usually by email) (“Order Confirmation"). In respect of Orders for TrimCheck Gift Cards and
eVouchers, receipt of an electronic voucher (if earlier) will count as an Order Confirmation.
Your Order Confirmation is your receipt from TrimCheck. If you require a VAT receipt you need
to contact the Barber directly. See clause 10.2 for more information.
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For Dated Bookings, if you wish to reschedule your appointment details (time/date) (in whole or
in part) after you have received an Order Confirmation, provided the barber has not enabled
the cancellation fee function (as decided by the Barber and notified to you at the time of making
your Order), then please either do so via the Website or App (if available), by following the link
in your Order Confirmation, by contacting us at support@trimcheck.co.uk or directly with the
Barber, and we will endeavour to offer you a suitable alternative time and/or date. Importantly,
if the Barber has enabled a cancellation fee function, ANY Order cancelled within 90 minutes of
the appointment start time will incur a 15% charge of the total booking fee.
Please note that our ability and the Barber’s ability to accommodate your request will be
subject to the Barber’s availability during the time you wish to reschedule. If we are unable to
accommodate your request to reschedule your appointment, the cancellation policy in clause 5
below will apply.
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If you wish to cancel an Order before you have received an Order Confirmation, please notify
us immediately by emailing support@trimcheck.co.uk. If you wish to cancel a Barber Contract
(i.e. if you wish to cancel an Order after you have received an Order Confirmation), please refer
to our cancellation policy in clause 5 below.
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Please note, as set out in our Website & App Terms of Use, we reserve the right to withdraw
access to our Website and/or App and/or cancel any Order in the event that you fail any credit
or fraud prevention check or where we reasonably suspect fraud or money laundering by you
or someone using your account.
4. Services
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Our Barbers are under a legal duty to provide Services that are in conformity with the relevant
Barber Contract.
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All Services shown on the Website, App or Widget are subject to availability and the images
and/or descriptions of the Services on the Website, App or Widget are for illustrative purposes
only and actual Services may vary from those images and/or descriptions. We require our
Barbers to ensure that all information provided by them for display on their page of the
Website, App or Widget is accurate, complete and not misleading in any way but we cannot
verify the information which they provide to us. It will be each Barber's responsibility to ensure
that all of its Services listed on the Website, App or Widget are available and accurately
described.
-
If you are a consumer, you have legal rights in relation to services that are not performed with
reasonable care and skill or are otherwise not as described. Advice about your legal rights is
available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these
Booking Terms and Conditions will affect these legal rights.
-
It is your (or the person receiving the Services) sole responsibility to communicate in advance
any medical or health-related conditions and/or special needs to the Barber that might affect or
be affected by any Services (for example without limitation, allergy information and health
issues). Subject to clause 11.3, if you (or the relevant recipient of the Services) fail to disclose
any such information to the applicable Barber, neither TrimCheck nor the relevant Barber shall
be liable to you (or the recipient of the Services) for any injury, loss or damages resulting from
the Services that could reasonably have been avoided if you (or the recipient of the Services)
had disclosed that information prior to receiving the Services.
5. Cancellations
-
In addition to your other legal rights, you may in certain circumstances have the right to cancel
a Barber Contract and/or TrimCheck Contract (as applicable) and receive a refund or a credit
note in accordance with the terms set out in this clause 5.
-
If you change your mind about an Order for a Dated Booking, a Widget Booking, an eVoucher
or a TrimCheck Gift Card and wish to cancel it, the following cancellation terms apply:
-
Dated Bookings (including Widget Bookings)
-
You may cancel a Dated Booking free of charge, provided the barber has not
enabled the cancellation fee function (as decided by the Barber and notified
to you at the time of making your Order). In such cases we can offer you a
full refund. If however the appointment is due to take place within 90
minutes, and the Barber has enabled the cancellation fee function (as
selected by the Barber), you will not be entitled to a refund.
-
Cancellations of Dated Bookings must be made by one of the following
methods:
-
using your TrimCheck account via the Website or by using the App
(if available);
- directly with the Barber; or
- emailing our Customer Care team on support@trimcheck.co.uk.
-
PLEASE NOTE THAT NO REFUND WILL BE GIVEN IF A BARBER HAS
ENABLE THE CANCELLATION FEE FUNCTION AND A CANCELLATION
IS ATTEMPTED WITHIN 90 MINUTES (AS DETERMINED BY THE
RELEVANT BARBER) FROM THE TIME OF THE SCHEDULED
APPOINTMENT.
-
eVoucher:
-
A refund of the applicable amount via the original method of payment is
possible if you cancel (in whole or in part) an eVoucher within 14 days of
receiving your Order Confirmation, provided you have not yet redeemed the
applicable eVoucher by making an appointment for the Services with a
Barber or by using it as credit for another purchase on the Website or the
App in accordance with clause 3.2. We will grant any refund within 14 days
of agreeing such refund with you in accordance with this clause 5.
-
If you cancel (in whole or in part) an eVoucher more than 14 days after
purchasing it, provided you have not yet redeemed the applicable eVoucher
by making an appointment for the Service with a Barber or by using it to
redeem against another purchase on the Website or the App in accordance
with clause 3.2, and provided the eVoucher has not yet expired, you will be
eligible for a credit note for the applicable amount, which must be redeemed
on the Website or the App within six months of the date of issue of such
credit note.
-
If permitted by these Booking Terms and Conditions and the relevant Barber,
cancellations of eVouchers must be made prior to expiry by emailing or
calling our Customer Care team on support@trimcheck.co.uk or 020 3992
7979.
-
PLEASE NOTE THAT WHERE AN EVOUCHER HAS EXPIRED YOU ARE
NOT ELIGIBLE TO RECEIVE A REFUND OR CREDIT NOTE IF YOU
ATTEMPT TO CANCEL.
-
PLEASE NOTE THAT NO REFUND OR CREDIT NOTE WILL BE GIVEN
WHERE A CANCELLATION IS ATTEMPTED ONCE AN EVOUCHER HAS
BEEN FULLY REDEEMED, EITHER VIA AN APPOINTMENT WITH A
Barber BEING BOOKED OR BY BEING REDEEMED AGAINST ANOTHER
PURCHASE ON THE WEBSITE OR THE APP IN ACCORDANCE WITH
CLAUSE 3.2
-
PLEASE ALSO NOTE THAT WHERE A CANCELLATION IS ATTEMPTED
ONCE AN EVOUCHER HAS BEEN REDEEMED IN PART, EITHER VIA AN
APPOINTMENT WITH A BARBER BEING BOOKED OR BY BEING
REDEEMED AGAINST ANOTHER PURCHASE ON THE WEBSITE OR
THE APP IN ACCORDANCE WITH CLAUSE 3.2, NO REFUND OR CREDIT
NOTE WILL BE GIVEN IN RESPECT OF THE REDEEMED PART OF THE
EVOUCHER.
-
TrimCheck Gift Cards:
-
A refund of the applicable amount via the original method of payment is possible if you
cancel (in whole or in part) a TrimCheck Gift Card within 14 days of receiving your
Order Confirmation, provided you have not already used it to book an appointment or
stay or redeemed it against another purchase. We will grant any refund due within 14
days of agreeing such refund with you in accordance with this clause 5
-
If permitted by these Booking Terms and Conditions, cancellations of TrimCheck Gift
Cards must be made by one of the following methods:
-
using your TrimCheck account via the Website or by using the App;
- emailing our Customer Care team on support@trimcheck.co.uk.
-
PLEASE NOTE THAT NO REFUND WILL BE GIVEN WHERE A CANCELLATION IS
ATTEMPTED ONCE A TRIMCHECK GIFT CARD HAS BEEN FULLY REDEEMED,
EITHER VIA AN APPOINTMENT WITH A BARBER BEING BOOKED OR BY BEING
REDEEMED AGAINST ANOTHER PURCHASE.
-
PLEASE ALSO NOTE THAT WHERE A CANCELLATION IS ATTEMPTED ONCE A
TRIMCHECK GIFT CARD HAS BEEN REDEEMED IN PART, EITHER VIA AN
APPOINTMENT WITH A BARBER BEING BOOKED OR BY BEING REDEEMED
AGAINST ANOTHER PURCHASE, NO REFUND WILL BE GIVEN IN RESPECT OF
THE REDEEMED PART OF THE TRIMCHECK GIFT CARD.
-
Resolving Issues
We care about your experience and want to ensure we maintain the highest standards possible
and so if you would like to make a complaint about one of our Barbers or their Services, please
either:
- speak to the Barber yourself to try and resolve the issue;
-
leave an honest review on the Website or via the App to reflect your experience;
and/or
-
email us at support@trimcheck.co.uk, write to us at TrimCheck, 221, Cubes 7,
Beacon South Quarter, Dublin, D18 A4N2 or call us on 020 3992 7979 and we’ll do
our best to help.
-
Following receipt of a complaint we will contact the Barber to try and resolve the issue on your
behalf. If we are unable to resolve the issue following contact with the Barber, if we consider it
to be fair in all the circumstances, we may at our sole discretion elect to:
-
give you a credit note for the disputed/complained about amount of your Order (to be
redeemed on the Website or the App to reduce the purchase price of any Services);
or
-
as a last resort or in extreme circumstances and always at our sole discretion refund
the disputed/complained about amount directly to you via the original method of
payment. Please note that it might take up to 30 days to receive a full refund in such
cases
-
IMPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL
COMPLAINTS ABOUT OUR BARBERS VERY SERIOUSLY AND WILL ALWAYS DO WHAT
WE CAN TO HELP TO RESOLVE THEM, WE ARE NOT RESPONSIBLE TO YOU FOR THE
SERVICE(S) WHICH THE BARBERS PROVIDE AND ARE UNDER NO OBLIGATION TO
PROVIDE YOU WITH A REFUND OR CREDIT NOTE IN THE EVENT YOU ARE
DISSATISFIED WITH SERVICES WHICH YOU HAVE RECEIVED FROM OUR BARBERS
-
In the event you have a negative experience with TrimCheck or one of our Barbers, you may
be entitled to a credit note to spend on the Website and/or App equivalent to the full value of
your Order (the "TrimCheck Guarantee"). Please note that the following limitations apply to
your ability to benefit from the TrimCheck Guarantee and TrimCheck's decision to apply the
TrimCheck Guarantee remains at the sole discretion of TrimCheck. Please note that
TrimCheck is currently running a trial of the TrimCheck Guarantee and it may be revoked at
any time at TrimCheck's sole discretion:
-
you will only be eligible for a refund if it is claimed within two weeks of your
appointment;
-
you can only claim a credit note refund pursuant to the TrimCheck Guarantee a
maximum of three times in each calendar year;
-
you will only be eligible if you attended your appointment;
-
credit notes will only be issued up to a maximum value of £150 per claim;
-
no cash alternative is available, the TrimCheck Guarantee is strictly limited to a credit
note to be redeemed against a purchase on the Website/and or App; and
-
credit notes issued pursuant to the TrimCheck Guarantee will expire 6 months from
the date of issue.
6. eVouchers
-
When you order an eVoucher, you will need to contact the Barber yourself in order to set the
time and date of the appointment.
-
eVouchers are cancellable in accordance with the cancellation terms set out in clause 5.
-
The expiry date of an eVoucher will be set by each Barber within our network of Barbers
offering eVouchers and can range from one month to 24 months. The expiry date can be found
on the eVoucher itself. Please check this carefully and if you are unclear as to the expiry date
of your eVoucher please contact us at support@trimcheck.co.uk.
-
Whilst eVouchers are initially allocated to a particular Service at a particular Barber, they are
multipurpose and may be redeemed at any one of the Barbers within our limited network
offering eVouchers on the Website, subject to our cancellation terms as set out in clause 5. If
you wish to redeem the eVoucher against another offer on the Website, please feel free to
contact us by email to support@trimcheck.co.uk or by phone to 020 3992 7979 and we will
arrange for your eVoucher to be redeemed against an alternative Barber and/or Service within
our network.
7. TrimCheck Gift Cards
-
TrimCheck Gift Cards are issued by TrimCheck. You may only redeem a TrimCheck Gift Card
against TrimCheck for Orders placed online through the Website or App for Services or
eVouchers. This means that we will reduce the purchase price payable for the Services or
eVoucher(s) by the equivalent value on your TrimCheck Gift Card. If the purchase price of
Services is less than the value of your TrimCheck Gift Card, any remaining balance on your
TrimCheck Gift Card will be shown in the "My Wallet" section of your profile (you will be
required to create such a profile in order to use your TrimCheck Gift Card for the first time).
-
TrimCheck Gift Cards are only cancellable in accordance with clause 5. You cannot use a
TrimCheck Gift Card to:
- pay for Services at a Barber's own venue or on their own website;
- purchase additional TrimCheck Gift Cards; or
- exchange the balance on a TrimCheck Gift Card for cash.
-
All TrimCheck Gift Cards are only valid for the period of twelve months after the date of their
purchase. The expiry date of your TrimCheck Gift Card will be printed on the accompanying gift
message card or, if you have opted for e-delivery, included in the TrimCheck Gift Card email
itself. If you have added the TrimCheck Gift Card to an account, you will also be able to see
when your TrimCheck Gift Card balance is due to expire when you log in and visit the “My
Wallet” section of your profile
-
In accordance with your Order, TrimCheck Gift Cards will either be delivered electronically or
via 1st class Royal Mail. If you have purchased a physical TrimCheck Gift Card with a value
exceeding £100, we will deliver by Royal Mail Special Delivery. This means that Orders placed
before noon will be delivered by 1pm on the next working day. TrimCheck Gift Cards delivered
by Royal Mail Special Delivery require a signature on arrival. If you do not wish for your Gift
Card to be sent via next day Royal Mail Special Delivery you must email
support@trimcheck.co.uk or call us on 020 3992 7979 as soon as possible to arrange an
alternative delivery method.
-
You are responsible for keeping your TrimCheck Gift Card safe and we do not accept liability
for TrimCheck Gift Cards that are lost, stolen, damaged or used without authority. If you are
aware that a TrimCheck Gift Card has been lost or stolen, you should contact us immediately
on 020 3992 7979 and, provided the TrimCheck Gift Card has not already been redeemed, we
will cancel the TrimCheck Gift Card and issue you with a new one.
8. Price and Payment
-
Prices and any applicable delivery and/or processing charges will be as quoted on the Website,
App or Widget but may be subject to change by TrimCheck or Barbers at any time (in which
case the Website, App or Widget will be updated accordingly) and it is possible that, despite
our best efforts, some of the pricing and other information shown for certain Services is
incorrect. If the Service’s correct price at the time of your Order is higher than the price stated
to you, we will contact you for your instructions before we accept your Order. If your Order has
been accepted and you have been sent an Order Confirmation before the pricing error was
realized, if the pricing error is obvious and could reasonably have been recognized by you as a
pricing error, we will provide you with the option of reconfirming your Order at the correct price,
failing which the Order will be cancelled. Where an Order is cancelled we will refund you any
sums you have paid.
-
The Barber has full responsibility for accounting for VAT on the total value of the Order, where
applicable. TrimCheck does not charge you VAT on Orders as the Services are provided by the
Barber, not by TrimCheck. As a result, TrimCheck cannot provide you with a VAT invoice in
respect of your Order. You will need to contact the Barber direct to obtain a VAT invoice, where
applicable
-
Unless it is available and you have opted for "Pay at Venue" (see clause 10.7 below), payment
for all Services must be made at the time of booking in pounds sterling by credit or debit card,
or via a third party payment processor such as Stripe or by using the online payment facility
("Payment Facility"). If you do choose to pay via a third party payment processor, you will be
redirected to their site to make payment and will be subject to their terms and conditions,
privacy policy and other terms of use. Please check those carefully before confirming your
Order. You will be responsible for protecting the confidentiality of your Website or App user ID
and any password or other security information used by you to access your account on the
Payment Facility. Any currency conversion costs or other charges incurred by you in making a
payment will be borne by you in addition to the price due to us.
-
Payments made through the Payment Facility are processed by third party payment services
providers. TrimCheck takes reasonable care to ensure that the Payment Facility is available
and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access
to such Payment Facility, nor can we guarantee that the facility is virus or error free. We use
third party payment service providers to process payments and because there are many
factors beyond our control (such as delays in the banking system or in card networks), we
cannot predict or guarantee the amount of time needed to complete the processing of your
payment. Access to the Payment Facility may be occasionally restricted to allow for repairs,
maintenance or the introduction of new facilities or services. We will attempt to provide
reasonable notice of any scheduled interruptions to such Payment Facility and will do what we
can to restore the facility as soon as reasonably possible.
-
If you pay for Services via the Payment Facility, TrimCheck will collect the payment in its
capacity as the commercial agent of the relevant Barber. Once TrimCheck has successfully
received your payment for the Services, this will discharge your debt to the Barber on whose
behalf TrimCheck has collected the payment.
-
For certain Dated Bookings, there may be an option for you to make a "Pay at Venue" booking.
This means that you can make the Order but then pay for it directly to the Barber at the time of
the appointment (i.e. not pay for the Order in advance through the Payment Facility). Please
note, this option is not available in all circumstances. This option will only appear if the Order
and the Barber are both eligible for “Pay at Venue”. Please also note that on the Website and
App, you are only permitted to have up to three Pay at Venue bookings at any one time.
PLEASE NOTE THAT TRIMCHECK GIFT CARDS CANNOT BE REDEEMED AT ‘PAY AT
VENUE’ BOOKINGS.
-
Please note that when you make a "Pay at Venue" Order on the Website or App, you are still
entering into a binding legal contract in respect of the Order and once your Order Confirmation
is sent and the Barber Contract has been formed, you must pay the Barber in full when you (or
the recipient of the Services) attend the appointment. If you fail to show up to an appointment
and the Barber has enabled the cancellation fee function, you will still be liable to the Barber for
a 15% charge of the full amount due under the Barber Contract, unless cancelled in
accordance with clause 5. In all cases the Barber Contract will be subject to these Booking
Terms and Conditions including the cancellation period selected by the Barber
-
In the case of “Pay at Venue” Orders on the Widget, you are not entering into a binding legal
contract in respect of the Order and therefore you and the Barber are able to cancel up until the
time the appointment takes place. No TrimCheck Contract or Barber Contract is formed.
9. Liability
-
Where we have been negligent and/or breached a contractual obligation to you, we will be
liable for any loss or damage you suffer as a result, provided that loss and/or damage is
foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our ne
-
gligence or breach of contract, or would have been considered by you and us to be a likely
consequence of it at the time we entered into the TrimCheck Contract.
-
We do not accept any liability for the following types of loss, whether caused by breach of
contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income
or revenue; loss of business; loss of profits; loss of anticipated savings; or waste of
management or office time.
-
We do not exclude or limit our liability for death or personal injury arising from our negligence,
for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or
limited under Irish law.
10. Our right to vary these Booking Terms and Conditions
-
We may revise these Booking Terms and Conditions from time to time in the following
circumstances:
- if we change the process for accepting payment from you;
- if there are changes in relevant laws and regulatory requirements; and/or
-
if there are any other changes to our business that reasonably mean we need to
amend these Booking Terms and Conditions.
-
Every time you order Services or TrimCheck Gift Cards via the Website, our App or via the
Widget, the Booking Terms and Conditions in force at that time (and available for view on the
Website, App and Widget and accepted by you at check-out) will apply to the TrimCheck
Contract between you and us and the Barber Contract between you and the Barber. You can
find the date on which these Booking Terms and Conditions were last updated at the top of this
page.
11. General
-
All communications and notices from you must be sent to TrimCheck by email at
support@trimcheck.co.uk or by post to TrimCheck, 221, Cubes 7, Beacon South Quarter,
Dublin, D18 A4N2. TrimCheck may communicate and give notice to you via post, email or by
posting notices on the Website, App or Widget.
-
Please note our customer support hours are: 8am-8pm Monday to Friday, 9am-6pm on
Saturdays and 10am-6pm on Sundays and Bank Holidays (closed Christmas Day and New
Years’ Day).
-
TrimCheck reserves the right to deactivate a Customer’s TrimCheck account in the event of a
breach of these Booking Terms and Conditions and/or where the Customer acts in a way that
is inappropriate, abusive or otherwise unacceptable towards our Customer Care team or
employees of a Barber, either in communications via phone or email, or in person at the
Barber’s venue.
-
If any of these Booking Terms and Conditions are determined by a competent authority to be
invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that
extent be severed from the remaining terms, conditions and provisions which will continue to
be valid to the fullest extent permitted by law.
-
These Booking Terms and Conditions will be governed by and construed in accordance with
the laws of Ireland. You and we each agree that the Irish courts will have non-exclusive
jurisdiction over any claim or dispute arising from, or related to, the ordering and/or supply of
Services via the Website, App or Widget.
User Generated Content Policy
Please read this User Generated Content Policy carefully before you submit UGC to our Website or via our Apps,
as this policy and our Website & App Terms of Use will apply to your use of our Website, our Apps and the UGC
you submit to it or them. We recommend that you print a copy of this for future reference. By using our Website
or our Apps and submitting UGC to our Website or via our Apps, you confirm that you accept this User
Generated Content Policy, our Privacy and Cookie Policy and our Website & App Terms of Use, and that you
agree to comply with them. If you do not agree to these terms and policies, you must not use our Website or
Apps or submit UGC to (or via) it (or them). Capitalised but undefined words in this User Generated Content
Policy shall have the meanings ascribed to them in our Website & App Terms of Use.
1. Your UGC
-
All content submitted to our Website or via our Apps by you (or on your behalf) via your User
account (or other social media account, if applicable), including without limitation, your name,
biographical information and all other names, usernames, pseudonyms, text, likenesses,
graphics, logos, marks, images, photographs, code, and all other information and material shall
be called your "UGC" for short
-
You agree to submit UGC to the Website and via our Apps in accordance with the following
rules (in particular, the Legal Standards and the Community Guidelines, as those terms are
defined below). Please use caution and common sense when submitting UGC to the Website
or via our App.
-
Publication of your UGC will be at our sole discretion and we are entitled to make additions or
deletions to your UGC prior to publication, after publication or to refuse publication.
-
Please note, any UGC you submit to our Website or via our Apps will be considered
non-confidential and non-proprietary.
2. Rights, permissions & waivers
-
You hereby grant to TrimCheck Limited (t/a TrimCheck) and affiliates a non-exclusive,
perpetual, irrevocable, transferable, royalty-free licence (including full rights to sub-license) to
use, reproduce and publish your UGC (including, without limitation, the right to adapt, alter,
amend or change your UGC) in any media or format (whether known now or invented in the
future) throughout the world without restriction.
-
You warrant, represent and undertake to us that all UGC you submit is your own work or that
you have obtained all necessary rights and permissions of the relevant owner of the work and
that you have all relevant rights in your UGC to enable you to grant the rights and permissions
in this clause 2
-
Where your UGC contains images of people or names or identifies individuals, you warrant,
represent and undertake to us as follows:
-
that all featured or identified individuals that are over the age of 18 and have
expressly consented to their appearance in the UGC and to you submitting the UGC
to our Website or via our Apps, and
-
where featured or identified individuals are under the age of 18, that you either:
- are the parent or legal guardian or such featured or identified individuals, or
-
have obtained the express consent from a parent or legal guardian of such
featured or identified individuals to their appearance in the UGC and to you
submitting the UGC to our Website or via our Apps.
-
You hereby unconditionally and irrevocably waive and agree not to assert (or procure the same
from any third party where applicable) any and all moral rights and any other similar rights and
all right of publicity and privacy in any country in the world in connection with your UGC, to the
maximum extent permissible by law.
3. Content standards – legal standards
-
You warrant, represent and undertake to us that your UGC (including its use, publication and/or
exploitation by us) shall not:
-
infringe the copyrights or database rights, trademarks, rights of privacy, publicity or
other intellectual property or other rights of any other person or entity; and/or
- contain any material which is defamatory of any person; and/or
-
contain misleading or deceptive statements or omissions or misrepresentation as to
your identity (for example, by impersonating another person) or your affiliation with
any person or entity; and/or
-
breach any legal or fiduciary duty owed to a third party, such as a contractual duty or
a duty of confidence; and/or
-
advocate, promote, or assist discrimination based on race, sex, religion, nationality,
disability, sexual orientation or age; and/or
-
contain any malicious code, such as viruses, worms, Trojan horses or other potentially
harmful programmes, codes or material; and/or
-
violate any other applicable law, statute, ordinance, rule or regulation,
(together, or individually the "Legal Standards").
-
If your UGC contains any material that is not owned by or licensed to you and/or which is
subject to third party rights, you are responsible for obtaining, prior to submission of your UGC,
all releases, consents and/or licenses necessary to permit use and exploitation of your UGC by
us without additional compensation. Please see clause 2 above for further details.
4. Content standards – community guidelines
-
You warrant, represent and undertake to us that your UGC:
-
is accurate, where it states facts; and/or
-
s genuinely held, where it states opinions (for example, in product or services
reviews).
-
You further warrant, represent and undertake to us that your UGC (including its use,
publication and/or exploitation by us) shall not contain any material which:
-
is obscene, hateful, inflammatory, offensive or in any other way falls below commonly
accepted standards of taste and decency in the UK; and/or
-
s reasonably likely to harass, upset, embarrass or alarm a person (including, by way
of example only, so called "trolling" or cyber-bullying); and/or
-
s threatening, abusive or invades another's privacy, or causes annoyance,
inconvenience or anxiety; and/or
-
is sexually explicit; and/or
- advocates, promotes, assists or depicts violence; and/or
- advocates, promotes or assists any illegal activity or unlawful act or omission; and/or
-
could be deemed to be unsolicited or unauthorised advertising, promotional material,
junk mail, or spam (including without limitation chain letters, pyramid schemes or other
forms of solicitation or advertisements, commercial or otherwise); and/or
-
gives the impression that it emanates from TrimCheck or is endorsed or connected
with us, if this is not the case,
(together, or individually the "Community Guidelines").
5. Consequences of breach
-
We will determine, in our discretion, whether you have failed to comply with this UGC Policy
when submitting UGC to our Website or via our Apps. If you have failed to comply, we reserve
the right in our sole discretion to suspend you from using the Website and/or our Apps without
notice to you and/or to edit or remove (in whole or part) any of your UGC from our Website and
our Apps on a temporary or permanent basis.
-
Notwithstanding clause 5.1 above, if you or your UGC does not comply with this UGC Policy,
and as a result of this, we suffer any loss or damage, you will be liable to us and hereby agree
to indemnify us for any such loss or damage. This means that you will be responsible for any
loss or damage we suffer as a result of your failure to comply with this UGC Policy, including
but not limited to our Legal Standards and/or Community Guidelines.
-
We also reserve the right:
- to pass on any UGC that gives us concern to the relevant authorities; and
-
to disclose your identity to any third party (or their professional advisor) who claims
that any of your UGC constitutes a violation of their intellectual property rights, or of
their right to privacy.
6. Changes to this UGC Policy
-
We may change this UGC Policy from time to time, in which case an up to date version will be
available via the Website and our Apps. You should check this UGC Policy regularly to ensure
that you are happy with any changes. You will be deemed to have accepted any changes to
this UGC Policy after you have been notified of the changes on our Website or our Apps and/
or if you continue to access or use the Website or our Apps, where the updated UGC Policy will
be available for you to view.